Privacy Policy

This website is operated by Mongolian Star Adventures Expedition LLC (company registration no. 7099505), trading as Mongolianstar Adventures and Mongolian Star Adventures LLC, a tour operator based in Ulaanbaatar, Mongolia. We are responsible for the personal information you share with us through this website, by email, by phone or on messaging apps.

Address: Khan-Uul District, 15th Subdistrict, Mahatma Gandhi Street, Buti Town, CEO Office Building #709, Ulaanbaatar, Mongolia.
Email: info@mongolianstar-adventures.com

Information you give us

• Enquiries: your name, email address, phone or WhatsApp number, country, preferred travel dates, number of travellers and anything you tell us about the trip you have in mind.
• Bookings: the details we need to arrange your trip for each traveller, such as full name as in the passport, date of birth, nationality, passport details, flight or arrival details, and an emergency contact.
• Special requirements: dietary needs, health, mobility or other information you choose to share so that we can look after you during the trip. We only use it for that purpose.
• Newsletter: your email address and country if you subscribe to our tour offers.

Information collected automatically

When you visit the website we collect technical information such as your browser and device type, the pages you view and how you arrived at the site. Analytics cookies are only used if you accept them (see Cookies).

• To answer your enquiries and design and quote your itinerary.
• To book and deliver your trip: accommodation, transport, guides, activities, event tickets and any permits a route requires.
• To keep in touch with you before and during your trip, including for your safety.
• To manage payments and keep the records the law requires us to keep.
• To send you our tour offers, only if you have subscribed. You can unsubscribe at any time.
• To understand how the website is used and improve it.

We do not sell your personal information. We share it only where it is needed:

• Travel suppliers who provide parts of your trip, such as hotels, ger camps, drivers, guides, domestic airlines and trains, and event organisers — only the details each of them needs.
• Authorities where a permit or registration requires it, or where the law requires us to.
• Service providers who run things for us, such as website hosting and email, under our instructions.

We are based in Mongolia, so the information you send us is received and used in Mongolia. Some of our service providers may process it in other countries. We only share it as described in this policy and take reasonable care that it is protected.

The website uses cookies that are needed for it to work, and, if you accept them, cookies that help us understand how visitors use the site. When you first visit, you can accept or reject the non-essential cookies. You can also delete or block cookies in your browser settings at any time.

We keep your information for as long as we need it for the purposes above — for example to deliver your trip and deal with any questions afterwards — and for as long as the law requires us to keep business and accounting records. Newsletter details are kept until you unsubscribe.

We take reasonable technical and organisational measures to protect your information from loss and from unauthorised access or use. No method of sending or storing information over the internet is completely secure, so please avoid sending card numbers or similar details by email or chat.

• Ask for a copy of the personal information we hold about you.
• Ask us to correct it, or to delete it when we no longer need it.
• Withdraw your consent, for example to our newsletter, at any time.
• Object to us using your information for marketing.

To make a request, email info@mongolianstar-adventures.com. Depending on where you live, you may have further rights under your local data protection law, including the right to complain to your data protection authority.

When families travel with us, a parent or guardian gives us the details of the children travelling, and we use them only to arrange and deliver the trip.

Our website links to other sites and apps, such as WhatsApp, Facebook, Instagram and YouTube. When you use them, their own privacy policies apply.

We may update this policy from time to time; the date below shows when it last changed. If you have any questions about it or about your personal information, contact us at info@mongolianstar-adventures.com or uyanga@mongolianstar-adventures.com, or call +976 9999 5941.

Last updated: November 2026